Overview

This Refund and Cancellation Policy applies to workshop and event fees paid to Social Queens Bangalore through Razorpay on this website. Please read it before you pay. Free registrations have no payment to refund.

How to cancel or request a refund

Write to us from the Contact Us page, or message us on WhatsApp / Instagram, with your name, WhatsApp number, workshop title, date, and Razorpay payment id (if you have it). We acknowledge refund requests within 1 business day.

When you cancel

48 hours or more before the published workshop start time: full refund of the amount you paid.
Less than 48 hours before start time: the fee is not refundable, because your seat cannot be reliably filled.
No-show, arriving after the workshop has ended, or leaving early: the fee is not refundable.

When we cancel or move the gathering

If we cancel a workshop, or move it and you cannot attend the new date or venue, you will receive a full refund of the amount you paid. You may instead choose to transfer the seat to another open Social Queens workshop of the same or lower fee (we refund any difference).

Failed, duplicate, or dropped payments

If Razorpay deducts money but the payment is not captured, or the same order is charged twice, the extra amount is refunded to the original payment method. Razorpay may also auto-refund late-authorised payments that we do not capture, typically within 5 days.

Refund timeline

Once a refund is approved, we initiate it on Razorpay within 2 business days. The money is sent back to the original payment method (the same UPI, card, or net-banking account). Banks and UPI apps then take 5–7 business days to show the credit. International cards, if used, may take longer depending on the issuing bank.

Razorpay’s processing time is outside our control after we initiate the refund. If 7 business days have passed after we confirm initiation and you still do not see the credit, contact us with your payment id and we will raise it with Razorpay.

What is not refunded

Food, drinks, or extras you paid at the venue.
Travel or parking to reach the venue.
Take-home pieces you already collected at a workshop.

Consumer rights

This policy is in addition to your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. It does not affect any non-excludable statutory right.